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Making on-call superheros

Making on-call superheros

Building a world-class service is as much about maintaining software as it is about developing it. On-call engineers are typically responsible for ensuring the reliability and availability of your service...

Amrit Balraj Amrit Balraj
27 Dec 2019
Incident Response 2.0 — The Zenduty Incident Command System(ICS)

Incident Response 2.0 — The Zenduty Incident Command System(ICS)

We are super excited today to introduce our latest Zenduty integration with Slack, which we are calling the Zenduty Slack Incident Command System(Slack-ICS). This was many months in the making...

Vishwa Krishnakumar Vishwa Krishnakumar
15 Dec 2019
Zenduty — SRE Puzzle of the week — Forgotten password

Zenduty — SRE Puzzle of the week — Forgotten password

Zenduty — SRE Puzzle of the week — Forgotten password

Amrit Balraj Amrit Balraj
11 Dec 2019
Incident Alerts — Reducing Alert Noise

Incident Alerts — Reducing Alert Noise

Incident Alert Routing — Reducing Alert Noise

Vishwa Krishnakumar Vishwa Krishnakumar
10 Dec 2019
On-call doesn't have to be stressful

On-call doesn't have to be stressful

“Being on-call is a critical duty that many operations and engineering teams must undertake to keep their services reliable and available. However, there are several pitfalls in the organization of...

Amrit Balraj Amrit Balraj
29 Nov 2019
The importance of GameDays

The importance of GameDays

GameDays were first coined by Amazon’s “Master of Disaster” Jesse Robbins when he created them intending to increase reliability by purposefully creating major failures on pre-planned dates. Game Days help...

Amrit Balraj Amrit Balraj
18 Nov 2019