All Stories

Azure service health alerts and escalation with Zenduty

Azure service health alerts and escalation with Zenduty

Microsoft Azure is a cloud computing service providing infrastructure as a service (IaaS), software as a service (SaaS) and platform as a service (PaaS) supporting multiple Microsoft Specific and third-party...

Vishwa Krishnakumar Vishwa Krishnakumar
23 Apr 2020
Grafana alerts to SMS/Phone/Slack/Microsoft-Teams and incident escalation with Zenduty

Grafana alerts to SMS/Phone/Slack/Microsoft-Teams and incident escalation with Zenduty

Grafana is one of the most popular open-source visualization tools that can be used on top of a variety of different data stores but is most commonly used together with...

Vishwa Krishnakumar Vishwa Krishnakumar
22 Apr 2020
Meeting customer support SLAs on Freshdesk using proactive alerting and escalations with Zenduty

Meeting customer support SLAs on Freshdesk using proactive alerting and escalations with Zenduty

As businesses close more deals and add more accounts, it is still imperative for businesses to maintain their SLA levels and resolve customer support tickets within SLA timeframes. Having a...

Vishwa Krishnakumar Vishwa Krishnakumar
14 Apr 2020
Efficient task management for remote/work-from-home teams

Efficient task management for remote/work-from-home teams

Task management best practices for remote/work-from-home teams

Vishwa Krishnakumar Vishwa Krishnakumar
21 Mar 2020
Incident management for remote/WFH teams

Incident management for remote/WFH teams

Incident management for remote/WFH teams

Vishwa Krishnakumar Vishwa Krishnakumar
19 Mar 2020
Incident management with Microsoft Teams and Zenduty

Incident management with Microsoft Teams and Zenduty

Teams is Microsoft’s versatile chat and collaboration solution for enterprise communication. Teams come bundled with Office365, offering chat, file sharing, and a host of other collaborative features. The platform also...

Amrit Balraj Amrit Balraj
12 Mar 2020