Product updates and our thoughts and ideas on incident management and SRE best-practices
On-call compensation models
Providing customers with a world-class and seamless user experience is critical for the success of any business. It is therefore important that you have a robust on-call strategy that optimizes...
03 Aug 2020
Defining your Sev-1s
One of the primary things you need to figure out whenever your team is formulating your incident management process is describing in words what a Sev0(your highest incident priority) looks...
27 Jul 2020
Sending Nagios alerts to Microsoft Teams and rapid incident response with Zenduty
Nagios is one of the most widely used open-source network monitoring software used by thousands of NOC teams globally to monitor the health of a vast array of their hosts...
14 Jul 2020
Using context to triage change-triggered incidents
One of the first things incident managers do when they get an alert page from Zenduty is to check the “Context” tab of the incident. Incident context is extremely critical...
27 May 2020
Real-time alerts from Zabbix and escalation with Zenduty
Recently, one of our customers, a 20-member NOC team of a large B2C company, had set up Zabbix to monitor a network of over 1000+ servers, routers, and switches. The...
21 May 2020
Accelerating your Zendesk customer support response times by 50% and meeting support SLAs
Zendesk is one of the most popular ticketing support and customer service platforms available in the market. Two metrics that measure the effectiveness of your customer support are the response...
10 May 2020
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product update (2)
company update (1)
Soc 2 (1)
engineering manager (1)