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Grafana alerts to SMS/Phone/Slack/Microsoft-Teams and incident escalation with Zenduty

Grafana is one of the most popular open-source visualization tools that can be used on top of a variety of different data stores but is most commonly used together with...

Meeting customer support SLAs on Freshdesk using proactive alerting and escalations with Zenduty

As businesses close more deals and add more accounts, it is still imperative for businesses to maintain their SLA levels and resolve customer support tickets within SLA timeframes. Having a...

Efficient task management for remote/work-from-home teams

Task management best practices for remote/work-from-home teams

Incident management for remote/WFH teams

Incident management for remote/WFH teams

Incident management with Microsoft Teams and Zenduty

Teams is Microsoft’s versatile chat and collaboration solution for enterprise communication. Teams come bundled with Office365, offering chat, file sharing, and a host of other collaborative features. The platform also...