Archive of posts with category 'best-practices'

Defining your Sev-1s

One of the primary things you need to figure out whenever your team is formulating your incident management process is describing in words what a Sev0(your highest incident priority) looks...

Sending Nagios alerts to Microsoft Teams and rapid incident response with Zenduty

Nagios is one of the most widely used open-source network monitoring software used by thousands of NOC teams globally to monitor the health of a vast array of their hosts...

Using context to triage change-triggered incidents

One of the first things incident managers do when they get an alert page from Zenduty is to check the “Context” tab of the incident. Incident context is extremely critical...

Accelerating your Zendesk customer support response times by 50% and meeting support SLAs

Zendesk is one of the most popular ticketing support and customer service platforms available in the market. Two metrics that measure the effectiveness of your customer support are the response...

Azure service health alerts and escalation with Zenduty

Microsoft Azure is a cloud computing service providing infrastructure as a service (IaaS), software as a service (SaaS) and platform as a service (PaaS) supporting multiple Microsoft Specific and third-party...

Grafana alerts to SMS/Phone/Slack/Microsoft-Teams and incident escalation with Zenduty

Grafana is one of the most popular open-source visualization tools that can be used on top of a variety of different data stores but is most commonly used together with...

Meeting customer support SLAs on Freshdesk using proactive alerting and escalations with Zenduty

As businesses close more deals and add more accounts, it is still imperative for businesses to maintain their SLA levels and resolve customer support tickets within SLA timeframes. Having a...

Efficient task management for remote/work-from-home teams

Task management best practices for remote/work-from-home teams

Incident management for remote/WFH teams

Incident management for remote/WFH teams

Application peformance monitoring with Datadog 2020

Datadog is an application performance monitoring and analytical SaaS for cloud infrastructure. Datadog enables DevOps teams, SREs and IT operation teams to optimize their systems for uptime and availability. Modern...

Incident Response - how great companies do it

An incident response plan is a pre-devised action stratagem for IT teams on how to respond to critical IT events efficiently. As modern applications continue to grow in scale and...

Grafana - Everything you need to know

Grafana is an open-source platform for data visualization, monitoring, and analysis. It’s designed around providing context-rich visualizations, mainly though graphs but also supports other ways to present data through pluggable...

Incident Alert Routing — Getting woken up only by alerts that matter to you

Incident Alert Routing — Getting woken up only by alerts that matter to you

Making on-call superheros

Building a world-class service is as much about maintaining software as it is about developing it. On-call engineers are typically responsible for ensuring the reliability and availability of your service...

Incident Response 2.0 — The Zenduty Incident Command System(ICS)

We are super excited today to introduce our latest Zenduty integration with Slack, which we are calling the Zenduty Slack Incident Command System(Slack-ICS). This was many months in the making...

Incident Alerts — Reducing Alert Noise

Incident Alert Routing — Reducing Alert Noise

On-call doesn't have to be stressful

“Being on-call is a critical duty that many operations and engineering teams must undertake to keep their services reliable and available. However, there are several pitfalls in the organization of...

The importance of GameDays

GameDays were first coined by Amazon’s “Master of Disaster” Jesse Robbins when he created them intending to increase reliability by purposefully creating major failures on pre-planned dates. Game Days help...

Site Reliability Engineering - Why you should adopt SRE

Site reliability engineering was a term coined by Google engineer Benjamin Treynor in 2003 when he was tasked with making sure that Google services were reliable, secure and functional. He...

Relationships between Operations and Development Teams

Modern businesses are evolving rapidly with the advent of cloud, CI/CD and microservices. However, there still exists an extensive and obvious divide between principle business stakeholders and developmental teams. Development...

Post Mortems - Bringing clarity to incident reviews

An incident post mortem is known by many names- incident review, root cause analysis (RCA), learning review, but what do they entail?. A post mortem is a post-incident activity to...

The importance of Incident Roles

Modern technology organizations are required to be adaptive in their approach to incident management. A single project will have multiple teams working as different branches on integrated systems. Even if...

Fostering blamelessness at the workplace

An integral lesson every business (of any size) learns is that failure is inevitable at some point in the production cycle. There might be times where things go haywire at...

How to manage Incident Response Efficiently

Organizations try to be proactive about incidents and down-time. An outage or downtime can be devastating to the bottom line of businesses, not to mention a poor experience for their...

Tackling the challenges of Incident management

An incident is an event or an occurrence that could lead to the disruption of services and operations of an organisation or could lead to them making losses. Incident management...

Nailing the Incident Management Process

Incident management is a process where a team of engineers working in a firm who identify, analyse and correct such incidents to prevent recurrences. Incidents can make or break organisations....

Responders make Incident Resolution Better

Incident-respondents are like superheroes. They get distress-calls at all times of the day, and they try their best to resolve the problem before the fire spreads. Like any superhero, they...

The Zen of SRE

Our guide to making on-call and managing incidents Zen. Inspired by Tim Peters’ The Zen of Python

Incident Management in an Agile Setup

Agile systems and adoption of DevOps has posed new challenges for ITSM teams. Agile development, with it’s focus on continuous deployment, often poses a challenge to the ITSM teams. Incident...

Incident Management for Emergency Services!

According to NENA, an estimated 240 million calls are made to 9–1–1 in the U.S. each year. These calls are handled by approximately 6000 public safety answering points (PSAP) located...

Zenduty Now Alerts your Slack!

Looking for an inexpensive way to keep yourself and you SRE team updated on all alerts and collaborate with them faster? Look no further than Zenduty Slack Alerts!

What ITOps Teams Can Learn From Sports Teams

Teams responsible for incident management have so much in common with professional sports teams. Members of both have to be reactive, responsive, strategic and agile! Since they are so similar,...

Why Young Startups Should Invest in On-Call Right Now

This article talks about why you should spend the next 1 hour setting up alerting and on-call management systems for your startups.

Preparing for On-Call

So you are starting a new job as an SRE, and expect to be on call anytime now. This is your first time in the role, and you want to...